Refund policy
Return & Refund Policy – Upper Carbon
At Upper Carbon, every product is built with precision and care. Due to the custom nature of our carbon fiber parts, we maintain a strict but fair return policy.
All Sales Are Final on Custom & Made-to-Order Items
Most of our products are made-to-order or limited production, including our Platinum Series and custom carbon fiber parts.
All custom orders are final sale and cannot be returned or refunded.
Returns (Non-Custom Items Only)
We accept returns on non-custom, in-stock items within 7 days of delivery under the following conditions:
- Item must be unused, uninstalled, and in original packaging
- Item must be in new condition with no damage
- Proof of purchase is required
Restocking Fee
Approved returns are subject to a 20% restocking fee.
Return Process
To initiate a return, contact us at:
[Insert Your Email Here]
Include:
- Order number
- Reason for return
- Photos of the item (if applicable)
Once approved, you will receive return instructions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or made-to-order parts
- Platinum Series products
- Installed or used items
- Sale or discounted items
- Items damaged due to improper installation
Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.
Please include:
- Photos of the packaging and product
- Order number
We will review and resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable.
Shipping Responsibility
Customers are responsible for:
- Return shipping costs
- Proper packaging to prevent damage during return
Upper Carbon is not responsible for lost or damaged return shipments.