Shipping policy

Shipping Policy – Upper Carbon

At Upper Carbon, every part is built with precision. Due to the custom nature of our products, shipping times may vary based on availability and production schedules.

Order Processing

  • In-stock items typically ship within 2–5 business days
  • Made-to-order items may require 2–4 weeks or longer depending on production
  • Orders are processed Monday–Friday (excluding holidays)

Once your order is placed, you will receive a confirmation email.

Pre-Orders & Custom Parts

Many of our products—including Platinum Series and custom carbon fiber parts—are built to order.

By purchasing these items, you acknowledge:

  • Production lead times may vary
  • Delays may occur due to demand or material availability
  • Orders cannot be canceled once production begins

Shipping Rates & Carriers

Shipping costs are calculated at checkout based on your location and selected shipping method.

We ship using trusted carriers such as:

  • UPS
  • FedEx
  • USPS

Domestic Shipping (USA)

  • Standard and expedited options available at checkout
  • Delivery times vary depending on carrier and location

International Shipping

We ship worldwide.

Please note:

  • Customers are responsible for customs duties, taxes, and import fees
  • Delivery times may vary due to customs processing
  • Upper Carbon is not responsible for delays caused by customs

Tracking Information

Once your order ships, you will receive a tracking number via email.

Lost, Stolen, or Damaged Packages

Upper Carbon is not responsible for packages that are:

  • Lost or stolen after delivery
  • Delayed by the shipping carrier

If your package arrives damaged, contact us within 48 hours with photos so we can assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Upper Carbon is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Additional shipping costs due to address errors

Shipping Delays

While we strive to meet all estimated timelines, delays may occur due to:

  • High demand
  • Production schedules
  • Carrier issues

We appreciate your patience—quality takes time.